Mollie - Notice history

All systems operational

Notice history

October 2024

External - Belfius Pay Button: major disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Update

    We are also seeing degraded performance on Bancontact payments for consumers who are trying to pay with the bank Belfius.

    We are still in contact with Belfius and are closely monitoring the situation. We will provide further updates as soon as we have more information.

  • Identified
    Update

    We are in contact with Belfius and are closely monitoring the situation. We will provide further updates as soon as we have more information.

  • Identified
    Identified

    We have identified a major disruption external to our platform affecting Belfius Pay Button payments.

    You may see a decline in successful Belfius Pay Button payments as consumers may be unable to pay using Belfius Pay Button.

    We will provide updates as they become available.

Bancontact: Scheduled maintenance
  • Completed
    Tuesday 29 October 2024 at 06:00
    Completed
    Tuesday 29 October 2024 at 06:00
    Maintenance has completed successfully
  • In progress
    Tuesday 29 October 2024 at 04:00
    In progress
    Tuesday 29 October 2024 at 04:00
    Maintenance is now in progress
  • Planned
    Tuesday 29 October 2024 at 04:00
    Planned
    Tuesday 29 October 2024 at 04:00

    A scheduled maintenance window has been announced for Bancontact.

    You might experience intermittent unavailability and a decrease in conversion for Bancontact Payments between 05:00 (CET) and 07:00 (CET) on 29 October 2024.

Cards: full disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Update

    We are observing a full recovery of services.

  • Monitoring
    Update

    Payment processing has partially recovered. We are continuing to work on a full fix.

  • Monitoring
    Monitoring

    We implemented a fix and are observing a recovery of services.

  • Investigating
    Investigating

    We are currently investigating a full disruption affecting card payments.

    You will see a decline in successful card payments as consumers are unable to pay using their credit/debit card.

    We will provide updates as they become available.

Belfius: Scheduled maintenance
  • Completed
    Sunday 27 October 2024 at 03:30
    Completed
    Sunday 27 October 2024 at 03:30
    Maintenance has completed successfully
  • In progress
    Saturday 26 October 2024 at 23:00
    In progress
    Saturday 26 October 2024 at 23:00
    Maintenance is now in progress
  • Planned
    Saturday 26 October 2024 at 23:00
    Planned
    Saturday 26 October 2024 at 23:00

    A scheduled maintenance window has been announced for Belfius.

    Belfius will be unavailable between 01:00 (CEST) and 04:30 (CET) on 27 October 2024.

Cards: full disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented and we are observing a recovery of services.

  • Identified
    Identified

    We have identified a full disruption affecting card payments.

    You will see a decline in successful card payments as consumers are unable to pay using their credit/debit card.

    We are working to resolve the issue and will provide updates as they become available.

September 2024

Cards: major disruption
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We have identified a major disruption affecting card payments. 

    You may see a decline in successful card payments as consumers may be unable to pay using their credit/debit card and Apple Pay.

    We are working to resolve the issue and will provide updates as they become available.

Bancontact: Scheduled maintenance
  • Completed
    Thursday 26 September 2024 at 21:00
    Completed
    Thursday 26 September 2024 at 21:00
    Maintenance has completed successfully
  • In progress
    Thursday 26 September 2024 at 16:00
    In progress
    Thursday 26 September 2024 at 16:00
    Maintenance is now in progress
  • Planned
    Thursday 26 September 2024 at 16:00
    Planned
    Thursday 26 September 2024 at 16:00

    A scheduled maintenance window has been announced for Bancontact.

    You might experience intermittent unavailability and a decrease in conversion for Bancontact payments between 18:00 and 23:00 CEST on 26 September 2024.

Scheduled Maintenance: Mollie Platform
  • Completed
    Thursday 26 September 2024 at 06:00
    Completed
    Thursday 26 September 2024 at 06:00
    Maintenance has completed successfully
  • In progress
    Thursday 26 September 2024 at 04:00
    In progress
    Thursday 26 September 2024 at 04:00
    Maintenance is now in progress
  • Planned
    Thursday 26 September 2024 at 04:00
    Planned
    Thursday 26 September 2024 at 04:00

    We would like to inform you about a scheduled maintenance on the Mollie Platform. This will occur on Thursday, September 26th at 6:00 AM CET until 8:00 AM CET.

    During this time, we will perform a regional switchover to enhance system resilience and prepare for future compliance requirements. No downtime is anticipated, and there should be no impact on your services or transaction processing.

OAuth2/tokens Degraded Performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We are currently experiencing degraded performance with our OAuth2/tokens service. Users may experience slower response times when authenticating or authorizing applications.

    We will provide updates as they become available.

External - Cards: minor disruption
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are observing a recovery of services and will continue to monitor the situation.

  • Identified
    Identified

    We have identified a minor disruption external to our platform affecting card payments using Cartes Bancaires cards. 

    You may see a decline in successful card payments as consumers may be unable to pay using their Cartes Bancaires card.

    We will provide updates as they become available.

August 2024

External - Twint: major disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are observing a recovery of services and will continue to monitor the situation.

  • Identified
    Identified

    Twint is experiencing a major disruption that is affecting Twint payments. 

    You may see a decline in successful Twint payments as consumers may be unable to complete Twint payments. 

    We will provide updates as they become available.

External - Twint: major disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are observing a recovery of services and will continue to monitor the situation.

  • Identified
    Identified

    Twint is experiencing a major disruption that is affecting Twint payments. 

    You may see a decline in successful Twint payments as consumers may be unable to complete Twint payments. 

    We will provide updates as they become available.

Bancontact: minor disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are observing a recovery of services and will keep monitoring the situation.

  • Identified
    Identified

    We have identified a minor disruption affecting Bancontact payments.

    You may see a decline in successful Bancontact payments as consumers may be unable to pay using Bancontact.

    We are working with our partners to resolve the issue and will provide updates as they become available.

Bancontact: minor disruption
  • Resolved
    Resolved

    Our partner has implemented a fix and Bancontact processing has recovered.

  • Investigating
    Investigating

    We are currently investigating a minor disruption affecting Bancontact payments. 

    You may see a decline in successful Bancontact payments as consumers may be unable to pay using Bancontact.

    We will provide updates as they become available.

External - iDEAL: major disruption at ABN AMRO
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    ABN AMRO is experiencing a major disruption affecting iDEAL payments. 

    You may see a decline in successful iDEAL payments as consumers may be unable to complete iDEAL payments using ABN AMRO. 

    If you want to monitor this issue, please check: https://beschikbaarheid.iDEAL.nl 

    We will provide updates as they become available.

  • Investigating
    Investigating

August 2024 to October 2024

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