Mollie - In-person payments (Tap app / Softpos) - Minor disruption – Incident details

All systems operational

In-person payments (Tap app / Softpos) - Minor disruption

Resolved
Degraded performance
Started 3 days agoLasted about 1 hour

Affected

Platform availability

Degraded performance from 6:16 AM to 7:04 AM

In Person Payments

Degraded performance from 6:16 AM to 7:04 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A fix has been implemented, and we are monitoring the results. 

  • Identified
    UTC
    Identified

    We have identified a minor disruption affecting in-person payments specifically on our Tap app (Softpos).
    Customers using the Tap app may experience a decline in successful transactions, and consumers may temporarily be unable to pay using this method. All other in-person payment methods and terminals are functioning normally.

    We are investigating the issue and we will provide updates as they become available.