Welcome to Mollie’s home for real-time information on system performance and uptime. Here you’ll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
To further improve the availability of our payment platform, our datacenter network infrastructure has recently been expanded and upgraded. We will be updating the configuration of our core networking equipment to increase redundancy.
Thanks to the redundant nature of our network, no impact to the availability of our platform is expected during this maintenance effort. Of course we will be closely monitoring the availability of our service nevertheless.
Posted on
Jun 16, 20:21 CEST
We experienced a delay in webhook calls as well as updates to the payment status visible in the Dashboard. This affected our merchants from 14:40 until 15:40.
All webhook calls and payment status updates have since been completed and all systems are operational again.
Jun 23, 16:54 CEST
Resolved -
The issue is no longer affecting our merchants.
Jun 22, 16:56 CEST
Update -
We have tracked the problem down to the iPhone app of the affected issuing bank.
Jun 22, 16:34 CEST
Monitoring -
Due to a malfunction at one of the iDEAL issuing banks, the signing mechanism for iDEAL redirect URLs from said issuing bank was broken. Other issuing banks were still working correctly. This prevented customers from returning to the merchant websites after payment.
Payments were still processed by our systems, but customers were not redirected to the merchant website.
We have updated our applications to deal with the malformed signing. We are currently monitoring the situation and reaching out to the affected issuing bank.
Jun 22, 16:26 CEST
Resolved -
No further information about the short interruption is available right now. Network connectivity has been stable since the brief incident was resolved at 16:23 CEST.
Jun 16, 19:07 CEST
Monitoring -
We experienced a brief outage between 16:20 and 16:23 CEST. It appears network connectivity to our primary data center was interrupted.
Jun 16, 16:53 CEST
Resolved -
We have verified that Bancontact payments are working properly again since around 20:10 CEST.
Jun 14, 22:33 CEST
Monitoring -
The outage at our upstream Bancontact payment provider has been resolved. We're seeing an increasing number of payment requests proceed as normal, but we'll continue monitoring the situation closely throughout the evening.
Jun 14, 21:21 CEST
Update -
We're still experiencing issues with Bancontact payments. Once we have an update, we'll get back to you.
Jun 14, 18:11 CEST
Identified -
Although Bancontact payments are coming through, we're still experiencing issues with some Bancontact payments due to an outage at our payment provider. More updates will follow.
Jun 14, 15:32 CEST
Resolved -
Our supplier has resolved the technical issue. Bancontact is up and running again.
Jun 14, 14:39 CEST
Monitoring -
We're seeing the first successful Bancontact payments coming in. We are monitoring the situation and will update when we have more information.
Jun 14, 13:55 CEST
Update -
We're still unable to process Bancontact payments, due to an outage of our payment supplier.
Jun 14, 12:56 CEST
Identified -
The problem lies with an outage of our Bancontact payment supplier. They are working hard to fix the issue. We will keep you posted on further updates.
Jun 14, 12:16 CEST
Investigating -
Starting from 10:37 our supplier has been unable to process Bancontact payments. We're investigating this issue right now.
Jun 14, 12:02 CEST