Welcome to Mollie’s home for real-time information on system performance and uptime. Here you’ll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Resolved -
This incident has been resolved.
May 5, 16:36 CEST
Monitoring -
Since 16:15 CEST we are processing payments as normal. We will continue to monitor the situation.
May 5, 16:24 CEST
Identified -
Our Bancontact supplier is experiencing a partial outage since 15:18 CEST. Therefore no QR codes are available for Bancontact payments. This might result in a degraded conversion.
We will update this status report when the issue is resolved.
May 5, 16:11 CEST
Resolved -
Our carrier has resolved the issue and phone support is now once again available.
May 4, 12:02 CEST
Investigating -
Due to technical issues with our phone lines, phone support may be temporarily unavailable. If you are in need of assistance please reach out to our support team via chat or email or try calling again at a later time.
We are currently investigating the issue and will provide updates as more information becomes available. Apologies for the inconvenience.
May 4, 10:11 CEST
Resolved -
Our supplier confirmed that traffic for Giropay has returned to standard service levels. The issue is resolved. We apologize for any inconvenience this outage may have caused.
May 4, 11:05 CEST
Investigating -
Our Giropay supplier has reported a full outage of this payment method. As a result, consumers may experience unexpected API responses and/or payment failures.
The issue is under investigation. We will provide an update as more information becomes available.
May 4, 09:51 CEST