Welcome to Mollie’s home for real-time information on system performance and uptime. Here you’ll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Resolved -
Most American Express payments and a minority of Bancontact payments were affected from 20:51 to 22:12 due to a 3DSecure disruption at one of our suppliers. Success rates for the affected payment methods have returned to nominal levels since.
Jul 18, 22:51 CEST
Monitoring -
Our 3DSecure supplier for American Express credit cards is looking into the problem. We're seeing successful American Express payments coming in normally since 22:15, we're monitoring the situation.
Jul 18, 22:25 CEST
Investigating -
We're seeing increased amounts of American Express credit card payments failing due to 3DSecure expiry. Other payment methods and credit card brands are not affected. We're looking into this.
Jul 18, 22:03 CEST
Resolved -
Our service provider has resolved the incident. Parts of our website were affected from 21:16 to 21:50 approximately. API and payments were not affected.
Jul 17, 22:28 CEST
Monitoring -
Our website is fully operational again, we'll keep monitoring performance. API and payments have not been affected at all.
Jul 17, 21:58 CEST
Update -
The disruption to parts of our website seems to be caused by an outage at one of our service providers, we're monitoring the situation through https://status.cloud.google.com/ The Merchant Dashboard is not affected, contrary to earlier messages.
Resolved -
Between 10:25 and 10:36 we were facing performance issues with iDEAL and Creditcard payments. The issue has been resolved now
Jul 10, 10:43 CEST
Resolved -
Availability of iDEAL via Rabobank is back to normal. Hereby we discontinue monitoring this situation.
Jul 9, 17:15 CEST
Update -
We are continuing to work on a fix for this issue.
Jul 9, 15:08 CEST
Identified -
Rabobank is currently experiencing a full outage since approximately 14:00 CEST. Therefore, it's currently not possible to pay with iDEAL via Rabobank. If you want to monitor this issue, check: http://beschikbaarheid.ideal.nl/. We will update this status report when the issue is resolved.
Jul 9, 15:08 CEST