Welcome to Mollie’s home for real-time information on system performance and uptime. Here you’ll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Services
Operational
90 days ago
100.0
% uptime
Today
Mollie API
Operational
Dashboard
Operational
Website (www.mollie.com)
Operational
Help center (help.mollie.com)
Operational
Plink (payment links)
Operational
Phone
Operational
90 days ago
100.0
% uptime
Today
Chat
Operational
90 days ago
100.0
% uptime
Today
Payment methods
Operational
iDEAL
Operational
Credit card — American Express
Operational
Credit card — Visa / Mastercard
Operational
Bancontact
Operational
Belfius Pay Button
Operational
eps
Operational
Gift cards
Operational
giropay
Operational
ING Home'Pay
Operational
KBC/CBC Payment Button
Operational
Klarna
Operational
PayPal
Operational
paysafecard
Operational
Przelewy24
Operational
SEPA Credit Transfer
Operational
SEPA Direct Debit
Operational
SOFORT Banking
Operational
Vouchers
Operational
MyBank
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 29, 16:13 CEST
Monitoring -
Payment processing is back to normal. We will continue to monitor the situation for some time.
Jul 29, 15:32 CEST
Update -
We are seeing improvements in the error rate. We will continue to monitor the situation.
Jul 29, 14:32 CEST
Identified -
We are currently seeing a higher than normal percentage of cancelled and expired Bancontact payments. It has been indicated this is due to an issue with the Bancontact network outside of our platform.
Consumers might be unable to pay with Bancontact.
We will update the status whenever new information becomes available.
Jul 29, 11:08 CEST
Resolved -
This incident has been resolved.
Jul 28, 22:30 CEST
Monitoring -
The Visa scheme seems to have recovered. We see a normal percentage of failed authentications again. We will continue to monitor until we can confirm the issue is resolved.
Jul 28, 22:14 CEST
Update -
We continue to monitor the Visa scheme issue. The problem lies outside of our platform.
We will post updates as soon as they are available.
Jul 28, 21:57 CEST
Update -
We are monitoring the issue. It is exclusively affecting consumers using Visa cards
Jul 28, 21:11 CEST
Identified -
Visa is experiencing a partial outage since 20:38 CEST. Therefore, it's possible you are currently experiencing issues with Credit Card payments. Consumers using Visa cards might be unable to complete their authentication successfully.
We will update this status report when the issue is resolved.
Jul 28, 21:01 CEST
Resolved -
The fix has been successfully implemented and we have processed all refunds which were not being processed.
We are fully up to date and are processing refunds as normal. This means there will be no delay in actually refunding to clients.
The delay was from 16:45 till 22:30.
We will hereby close this service incident.
Jul 26, 23:10 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
We will update this incident report once we have more information.
Jul 26, 22:45 CEST
Investigating -
Since around 16:44 CEST we are not fully processing refunds. This means that they are not being processed after the 2 hour cancellation period. We are investigating this problem and will update this status rapport accordingly.
Jul 26, 22:04 CEST
Resolved -
Our Bancontact Supplier has implemented a fix and after extensive monitoring, we are confident that service levels are operating at normal levels again. Bancontact is fully operational again since 14:54 CEST.
We will hereby close this service incident.
Jul 25, 15:06 CEST
Identified -
Our Bancontact supplier is experiencing a partial outage since 13:53 CEST. A small number of merchants will be unable to process bancontact payments.
We will update this status report when the issue is resolved.
Jul 25, 14:55 CEST
Resolved -
Akamai has fully resolved the issue since 19:07 CEST. All suppliers and services should be operating on expected levels again.
After extensive monitoring from our side, we are confident that the issue has been fully resolved with our suppliers too and will now close this service incident.
Monitoring -
Akamai has implemented a fix and services seem to be returning to normal service levels
We will keep monitoring to ensure that the issue has been fully resolved and will update this status report accordingly
Jul 22, 19:04 CEST
Identified -
Multiple suppliers worldwide are experiencing problems with their services, which is also impacting Mollie's suppliers i.e. ABN Amro and Rabo bank. This is due to Akamai having problems with their Edge DNS servers. Which is one of the most widely used internet services in the world.
Resolved -
After extensive monitoring, we are confident that traffic for this service has returned to standard service levels. We will now close this service incident.
Please note that the full Akamai Edge DNS outage has not been resolved by Akamai yet.
Jul 22, 19:10 CEST
Update -
We are continuing to monitor for any further issues.
Jul 22, 19:05 CEST
Monitoring -
The conversion rate on iDEAL seems to be returning to normal circumstances.
We will keep monitoring and will update this status report accordingly
Jul 22, 18:54 CEST
Identified -
iDEAL is experiencing an outage since 17:37 CEST. Therefore, it's currently not possible to pay with iDEAL via either ABN AMRO and RABO BANK
Resolved -
After extensive monitoring, we are confident that traffic for this service has returned to standard service levels. We will now close this service incident.
Please note that the full Akamai Edge DNS outage has not been resolved by Akamai yet.
Jul 22, 19:10 CEST
Monitoring -
The conversion rate on KBC seems to be returning to normal circumstances.
We will keep monitoring and will update this status report accordingly
Jul 22, 18:56 CEST
Identified -
KBC is experiencing a partial outage since ~17:37 CEST. Therefore, it currently might not be possible to pay using KBC as payment method.
We will update this status report when the issue is resolved.
Jul 22, 18:20 CEST
Resolved -
After extensive monitoring, we are confident that traffic for this service has returned to standard service levels. We will now close this service incident.
Jul 21, 10:50 CEST
Monitoring -
Our Bancontact Supplier was experiencing a partial service disruption since 09:50 CEST. Currently the service levels are returning to normal.
We will keep monitoring and will update the status once the service has confidently returned to normal operation
Jul 21, 10:17 CEST
Identified -
We are currently seeing performance issues with Bancontact payments. QR codes are not available for Bancontact payments at the moment.
We're investigating the issue and we will update this status report as soon as possible.
Jul 21, 10:08 CEST
Resolved -
After extensive monitoring, we are confident that traffic for this service has returned to standard service levels. We will close this service incident.
Jul 21, 09:33 CEST
Update -
Our supplier has implemented a fix to return the payment scheme to full service. We are currently observing normal behavior again. We will keep monitoring and will update the status once the service has confidently returned to normal operation
Jul 21, 09:13 CEST
Monitoring -
We are currently seeing performance issues with Bancontact payments. It can happen that some payments fail. We will let you know when it's solved.
Jul 21, 08:47 CEST
Resolved -
After extensive monitoring, we are confident that traffic for this service has returned to standard service levels. We will now close this service incident.
Jul 20, 17:13 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 20, 16:57 CEST
Identified -
Our Bancontact supplier is experiencing a partial outage since 16:18 CEST. Therefore, it's possible you are currently experiencing issues with Bancontact payments.
We will update this status report when the issue is resolved.
Jul 20, 16:54 CEST