Mollie Status

Mollie

All Systems Operational

About This Site

Welcome to Mollie’s home for real-time information on system performance and uptime. Here you’ll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Mollie API Operational

Dashboard Operational

Website Operational

Payments Operational

Help Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 20, 2018

No incidents reported today.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

Degraded availability of credit card payments

Resolved - This incident has been resolved.
Jun 16, 07:42 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 07:41 CEST

Identified - We’ve identified degraded availability of our processing platform between 04:14 and 04:30. This has resulted in temporary failure to process some but not all credit card or Bancontact payments. Other payment methods were not affected.

We’ve investigated the issue and restored availability. We are currently still working with a supplier to establish root cause. We will provide an update as soon as more information is available.
Jun 16, 05:20 CEST

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

Disruption of credit card payments

Resolved - This incident has been resolved.
Jun 12, 22:17 CEST

Investigating - Credit card payments have been stable over the last few hours. Credit card payment processing was partially affected between 15:37 and 17:44 CEST. While we'll continue to monitor the performance and investigate the root cause, the incident is considered resolved.
Jun 12, 22:14 CEST

Monitoring - We've identified the problem and are seeing no more failures on credit card payments. We are monitoring the situation and will resolve this incident once we're certain it will not reoccur.
Jun 12, 18:04 CEST

Update - We are still investigating the partial interruption on our credit card platform. We are currently seeing some payments succeeding. When more information is available, we will update this report.
Jun 12, 17:02 CEST

Investigating - We’ve identified an interruption of our credit card processing platform since 15:36 CEST. This might also impact Bancontact payments for some merchants.

We’re currently investigating the issue and will provide an update as soon as more information is available.
Jun 12, 15:45 CEST

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

Technical problems Help Center and Support Ticketing System

Resolved - At 19:20 our supplier of our Help Center and Support Ticketing System has reported that the technical problems have been resolved.
Jun 7, 19:37 CEST

Update - The receipt of support requests sent by email and the form on our website has returned to normal. Support requests sent as Facebook direct messages are still affected. Our Help Center is available again, but might suffer from occasional degraded performance. We are continuing to monitor the situation.
Jun 7, 18:39 CEST

Monitoring - Our supplier of our Help Center and Support Ticketing System is experiencing technical problems. They have reported it at 17:15. This affects our Help Center and contact request via email, social media as well as parts of our website.
Jun 7, 18:14 CEST

Jun 6, 2018

No incidents reported.