Mollie - External - Belfius outage, Bancontact - degraded performance – Incident details

All systems operational

External - Belfius outage, Bancontact - degraded performance

Resolved
Major outage
Started about 2 months agoLasted 10 hours 54 minutes

Affected

Local payment methods

Major outage from 9:05 AM to 7:27 PM, Degraded performance from 9:05 AM to 7:27 PM, Operational from 7:27 PM to 7:59 PM

Bancontact

Degraded performance from 9:05 AM to 7:27 PM, Operational from 7:27 PM to 7:59 PM

Belfius

Major outage from 9:05 AM to 7:27 PM, Operational from 7:27 PM to 7:59 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are observing a recovery of service and will continue to monitor the situation.

  • Identified
    UTC
    Identified

    We have identified a major disruption affecting Belfius payments and a minor disruption affecting Bancontact, external to our platform. You may see a decline in successful payments as consumers may be unable to pay using this payment methods. We will provide updates as they become available.