Mollie - External - Bancontact: degraded performance – Incident details

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External - Bancontact: degraded performance

ResolvedMajor outage2 hours 2 minutes

Affected

Local payment methods

Degraded performance from 9:22 AM to 9:27 AM, Operational from 9:27 AM to 11:24 AM

Bancontact

Degraded performance from 9:22 AM to 9:27 AM, Operational from 9:27 AM to 11:24 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We have identified degraded performance external to our platform affecting Bancontact payments.

    Payment statuses inside Shopify may be delayed.

    We are in close contact with our partners to resolve the issue and will provide updates as they become available.