API and Web service outage

Incident Report for Mollie

Resolved

The API and Web have returned to normal availability at 22:41 (CEST). Since 22:41 our systems were available and stable.

Posted Sep 20, 2021 - 23:55 CEST

Update

The API and Web have returned to normal availability.

We keep monitoring the situation.

Posted Sep 20, 2021 - 23:28 CEST

Update

The API and Web have returned to normal availability.

We will keep monitoring the situation.

Posted Sep 20, 2021 - 23:14 CEST

Monitoring

Since 22:41 our API and Web availability has improved to near normal levels.

We are monitoring the situation

Posted Sep 20, 2021 - 23:01 CEST

Update

Since 22:41 we are seeing an improvement in API and Web availability. We are monitoring the situation.

Posted Sep 20, 2021 - 22:44 CEST

Update

We are working with our supplier for a resolution.

Posted Sep 20, 2021 - 22:35 CEST

Identified

The issue has been identified and we are working with our supplier for a resolution.

Posted Sep 20, 2021 - 22:21 CEST

Investigating

From 21:57 CEST, we are currently experiencing a full outage of our API and Web services.

We're investigating the issue and we will update this status report as soon as possible.

Posted Sep 20, 2021 - 22:11 CEST

This incident affected: Services (Mollie API (api.mollie.com), Dashboard (my.mollie.com), Website (www.mollie.com), Help center (help.mollie.com), Plink (payment-links), Phone, Chat) and Payment methods (Credit card — American Express, Credit card — Mastercard, Bancontact, Belfius Pay Button, Gift cards, eps, giropay, iDEAL, KBC/CBC Payment Button, Klarna, MyBank, PayPal, paysafecard, Przelewy24, SEPA Credit Transfer, SEPA Direct Debit, SOFORT Banking, Vouchers).