Mollie - External - Bancontact: degraded performance – Incident details

All systems operational

External - Bancontact: degraded performance

Resolved
Major outage
Started 20 days agoLasted about 2 hours

Affected

Local payment methods

Degraded performance from 9:22 AM to 9:27 AM, Operational from 9:27 AM to 11:24 AM

Bancontact

Degraded performance from 9:22 AM to 9:27 AM, Operational from 9:27 AM to 11:24 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We have identified degraded performance external to our platform affecting Bancontact payments.

    Payment statuses inside Shopify may be delayed.

    We are in close contact with our partners to resolve the issue and will provide updates as they become available.