Mollie - Card Transaction Details Unavailable – Incident details

All systems operational

Card Transaction Details Unavailable

Resolved
Degraded performance
Started about 2 months agoLasted 22 minutes

Affected

International payment methods

Degraded performance from 10:02 AM to 10:24 AM

Cards — American Express

Degraded performance from 10:02 AM to 10:24 AM

Cards — Cartes Bancaires

Degraded performance from 10:02 AM to 10:24 AM

Cards — Mastercard

Degraded performance from 10:02 AM to 10:24 AM

Cards — VISA

Degraded performance from 10:02 AM to 10:24 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are currently monitoring the results.

  • Identified
    UTC
    Identified

    We are experiencing an issue where card transactions are currently inaccessible and not visible within the Mollie platform.

    Users are unable to view card transaction details in the Mollie admin portal and the Mollie application.

    Our engineering team has been alerted and is actively investigating the root cause. We will provide our next update as soon as we have one.