Mollie - Notice history

iDEAL under maintenance

Notice history

March 2025

External - iDEAL: Bunq Scheduled Maintenance
Scheduled for Thursday 27 March 2025 at 02:00 – 03:00 about 1 hour
  • Planned
    Thursday 27 March 2025 at 02:00
    Planned
    Thursday 27 March 2025 at 02:00

    Bunq has announced a scheduled maintenance window external to our platform for iDEAL payments.

    You might experience intermittent unavailability and a decrease in conversion for iDEAL Payments for customers of Bunq between 03:00 and 04:00 CET.

External - iDEAL: Knab Scheduled Maintenance
Scheduled for Wednesday 26 March 2025 at 22:00 – Thursday 27 March 2025 at 00:00 about 2 hours
  • Planned
    Wednesday 26 March 2025 at 22:00
    Planned
    Wednesday 26 March 2025 at 22:00

    Knab has announced a scheduled maintenance window external to our platform for iDEAL payments.

    You might experience intermittent unavailability and a decrease in conversion for iDEAL Payments for customers of the Knab between 23:00 and 01:00 CET.

External - iDEAL: SNS/ASN/RegioBank Scheduled Maintenance
Scheduled for Wednesday 26 March 2025 at 00:00 – 03:00 about 3 hours
  • In progress
    Wednesday 26 March 2025 at 00:00
    In progress
    Wednesday 26 March 2025 at 00:00
    Maintenance is now in progress
  • Planned
    Wednesday 26 March 2025 at 00:00
    Planned
    Wednesday 26 March 2025 at 00:00

    SNS/ASN/RegioBank has announced a scheduled maintenance window external to our platform for iDEAL payments.

    You might experience intermittent unavailability and a decrease in conversion for iDEAL Payments for customers of SNS/ASN/RegioBank between 01:00 and 04:00 CET.

Cards: Major Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified a major disruption affecting card payments, including Apple Pay and Google Pay. 

    You may see a decline in successful payments as consumers may be unable to pay using their card.

    We will provide updates as they become available.

External - Alma: Scheduled Maintenance
  • Completed
    Thursday 20 March 2025 at 01:00
    Completed
    Thursday 20 March 2025 at 01:00
    Maintenance has completed successfully
  • In progress
    Thursday 20 March 2025 at 00:00
    In progress
    Thursday 20 March 2025 at 00:00
    Maintenance is now in progress
  • Planned
    Thursday 20 March 2025 at 00:00
    Planned
    Thursday 20 March 2025 at 00:00

    A scheduled maintenance external to our platform has been planned for Alma.

    You might experience intermittent unavailability and a decrease in conversion for Alma payments on Thursday from 1:00 CET to 2:00 CET.

February 2025

EXTERNAL - Voucher: major disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified a major disruption external to our platform affecting Voucher payments.

    You may see a decline in successful payments as consumers may be unable to pay using this payment method.

    We will provide updates as they become available.

External - Twint: minor disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Twint is experiencing a minor disruption that is affecting Twint payments. 

    You may see a decline in successful Twint payments as consumers may be unable to complete Twint payments. 

    We will provide updates as they become available.

External - iDEAL: full disruption at ASN, SNS and RegioBank
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    ASN, SNS and RegioBank are experiencing a full disruption affecting iDEAL payments and consumers will experience failures attempting to complete payments.

    We will provide further updates as soon as we have more information.

External - iDEAL: full disruption at ASN, SNS and RegioBank
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    ASN is experiencing a full disruption affecting iDEAL payments and consumers will experience failures attempting to complete payments.

    We will provide further updates as soon as we have more information.

External - Bancontact - minor disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are observing a recovery of services and will continue to monitor the situation.

  • Identified
    Identified

    We are currently experiencing a minor disruption with Bancontact payments. This is external to our platform and could result in failed payments for customers.

    We are actively working with our partners to resolve this as quickly as possible and will provide updates as they become available.

January 2025

iDEAL: Scheduled Maintenance
  • Completed
    Friday 31 January 2025 at 02:00
    Completed
    Friday 31 January 2025 at 02:00
    Maintenance has completed successfully
  • In progress
    Friday 31 January 2025 at 01:00
    In progress
    Friday 31 January 2025 at 01:00
    Maintenance is now in progress
  • Planned
    Friday 31 January 2025 at 01:00
    Planned
    Friday 31 January 2025 at 01:00

    ABN AMRO has announced a scheduled maintenance window for iDEAL payments.

    You might experience intermittent unavailability and a decrease in conversion for iDEAL Payments for customers of ABN AMRO between 02:00 and 03:00 CET. ABN AMRO expects a maximum of 20 minutes downtime during the provided time interval.

External - Klarna: major disruption
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are observing a recovery of services and will continue to monitor the situation.

  • Identified
    Identified

    We have identified a major disruption external to our platform affecting Klarna payments.

    You may see a decline in successful Klarna payments as consumers may be unable to pay using Klarna.

    We will provide updates as they become available.

External - iDEAL: major disruption at ABN AMRO
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    ABN AMRO is experiencing a major disruption affecting iDEAL payments and consumers may experience failures attempting to complete payments.

    We will provide further updates as soon as we have more information.

Lightspeed Integration: issue with capturing some Klarna orders
  • Resolved
    Resolved

    We have implemented a fix for this issue. We recommend reviewing all captures made between December 26, 2024, and January 13 in the Mollie dashboard and manually capturing the orders from there.

  • Identified
    Identified

    We have identified an issue affecting a small percentage of Klarna order captures through the Lightspeed integration.

    Although the capture appears to be successful in Lightspeed, it is not being sent to Mollie. We recommend reviewing all captures made between December 26, 2024, and the present in the Mollie dashboard and manually capturing the orders from there.

    Our team is actively working on a fix for this issue.

Dashboard & mobile app: delay in push and e-mail notifications
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified a disruption affecting some of our dashboard and mobile app functionality.

    Push and email notifications for actions such as 2FA via the mobile app, password resets etc might experience a delay. Please note once this issue has been resolved, all historic notifications will be sent.

January 2025 to March 2025

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