Bancontact: Elevated error rate

Incident Report for Mollie

Resolved

This incident has been resolved.

Posted Jul 29, 2021 - 16:13 CEST

Monitoring

Payment processing is back to normal. We will continue to monitor the situation for some time.

Posted Jul 29, 2021 - 15:32 CEST

Update

We are seeing improvements in the error rate. We will continue to monitor the situation.

Posted Jul 29, 2021 - 14:32 CEST

Identified

We are currently seeing a higher than normal percentage of cancelled and expired Bancontact payments. It has been indicated this is due to an issue with the Bancontact network outside of our platform.

Consumers might be unable to pay with Bancontact.

We will update the status whenever new information becomes available.

Posted Jul 29, 2021 - 11:08 CEST

This incident affected: Services (Mollie API (api.mollie.com)) and Payment methods (Bancontact).