Credit Card payments partial outage

Incident Report for Mollie

Resolved

We've monitored our platform. The issue is resolved.

Posted Jul 28, 2020 - 02:30 CEST

Monitoring

A fix has been implemented at 01:47. We see the percentage of successful payments rising.

We'll keep monitoring the stability of our platform.

Posted Jul 28, 2020 - 01:52 CEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 28, 2020 - 01:51 CEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 28, 2020 - 01:45 CEST

Identified

We have identified a database issue that causes about 95% of credit card to fail.

Our developers are working to resolve this issue.

Posted Jul 28, 2020 - 00:58 CEST

Investigating

We are currently seeing a partial outage with Credit Card payments.

We're investigating the elevated failure rate and we will update this status report as soon as possible.

Posted Jul 28, 2020 - 00:36 CEST

This incident affected: Payment methods (Credit card — American Express, Credit card — Mastercard).