API service degradation

Incident Report for Mollie

Resolved

Our API is performing nominally.

Posted Sep 20, 2021 - 19:15 CEST

Update

We keep seeing normal levels of successful payments and API performance.

Posted Sep 20, 2021 - 18:28 CEST

Update

We keep seeing normal levels of successful payments and API performance.

We'll keep monitoring the situation

Posted Sep 20, 2021 - 17:54 CEST

Update

We keep seeing near normal levels of successful payments and API performance.

We'll keep monitoring the situation

Posted Sep 20, 2021 - 17:14 CEST

Monitoring

Since 16:10 CEST we see near normal levels of successful payments and API performance.

We'll keep monitoring the situation.

Posted Sep 20, 2021 - 16:43 CEST

Update

We are seeing improvements in the rate of successful payments and our API performance.

Posted Sep 20, 2021 - 16:30 CEST

Update

We have isolated the root cause to be a networking issue. We are working on mitigating actions.

Posted Sep 20, 2021 - 16:11 CEST

Identified

Starting from 15:21 CEST the performance of our API is degraded resulting in increased latency and errors on approximately 1-5% of API requests.

Posted Sep 20, 2021 - 15:52 CEST

Investigating

We're currently seeing degraded performance of our API service.

Posted Sep 20, 2021 - 15:30 CEST

This incident affected: Services (Mollie API (api.mollie.com)).