Mollie - Point-of-sale: major disruption – Incident details

All systems operational

Point-of-sale: major disruption

Resolved
Major outage
Started about 1 month agoLasted about 2 hours

Affected

Platform availability

Major outage from 6:17 AM to 8:37 AM

Point of sale

Major outage from 6:17 AM to 8:37 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are currently working on a resolution for the disruption affecting PAX terminal payments. Our team is actively implementing a fix, and we are monitoring the progress closely.

    Tap to pay is not affected by this disruption and remains fully functional. You can install and configure the Tap app on iOS or Android using the QR code in your dashboard. Alternatively, you can generate a QR code via the Mollie app to accept payments from your customers.

    We will continue to provide updates here as soon as we have more information.

  • Update
    UTC
    Update

    The major disruption affecting PAX terminal payments is still ongoing. We remain in close contact with our partners who are working to resolve the issue as quickly as possible.

    Tap to pay is not affected by this disruption and remains fully functional. Tap app on iOS or Android can be installed and configured with QR in the dashboard. Alternatively, you can generate a QR code via the Mollie app to accept payments from your customers.

    We will continue to provide updates here as new information becomes available.

  • Identified
    UTC
    Identified

    We have identified a major disruption external to our platform affecting POS payments. You may see a decline in successful POS payments as consumers may be unable to pay using the terminal.

    Tap to pay is not affected by this disruption.

    We are in close contact with our partners to resolve the issue and will provide updates as they become available.