Mollie - External - Cards: American Express Payment Capture Degradation – Incident details

All systems operational

External - Cards: American Express Payment Capture Degradation

Resolved
Degraded performance
Started about 2 years agoLasted about 7 hours

Affected

International payment methods

Degraded performance from 12:01 PM to 6:35 PM

Cards — American Express

Degraded performance from 12:01 PM to 6:35 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A fix has been implemented by our partners and we are currently monitoring the results.

  • Identified
    UTC
    Identified

    We have identified an external issue partially affecting American Express captures, which could limit the ability to refund payments and may cause settlement delays for a subset of consumers.

    Payment creation, authentication and authorisation remains fully operational.

    We are actively working on implementing a fix.